Overview of Services: This eCommerce platform allows third-party vendors to list and sell products to customers. By using this platform, you agree to abide by these Terms and Conditions.
Acceptance of Terms: By accessing and using our platform, you (the user) agree to these terms. If you disagree with any part, please refrain from using the platform.
2. Definitions
Platform: Refers to the multi-vendor eCommerce website or mobile application.
Vendors: Third-party sellers who offer products for sale on the platform.
Customers: End-users who purchase products from vendors on the platform.
Users: Individuals who browse or interact with the platform, including customers and vendors.
3. Account Registration
Vendor Registration: Vendors must create an account to list products and sell on the platform. Vendors are required to provide accurate, up-to-date information.
Customer Registration: Customers can browse the platform without an account, but must create an account to make purchases or track orders.
Account Responsibility: Vendors and customers are responsible for maintaining the confidentiality of their login credentials and for any activity that occurs under their account.
4. Vendor Obligations
Product Listings: Vendors are responsible for accurately describing products, including pricing, availability, and shipping details.
Product Quality: Vendors must ensure that all products sold meet the required legal and regulatory standards and are free from defects.
Order Fulfillment: Vendors are responsible for fulfilling orders promptly and in accordance with agreed-upon shipping policies.
Pricing and Payment: Vendors set their own prices for products.
Customer Service: Vendors must provide timely responses to customer inquiries and handle any returns or complaints as per the platform’s return policy.
Compliance: Vendors must comply with all local, state, and national laws regarding the sale of products, including intellectual property rights.
5. Customer Obligations
Account Information: Customers must provide accurate and complete information when placing orders.
Payment: Customers must pay for orders via accepted payment methods. Payment will be processed through the platform.
Order Cancellation: Customers can cancel orders according to the platform’s cancellation policy, but must ensure the vendor is notified in a timely manner.
Return & Refund: Customers must follow the platform’s return and refund policy if they are dissatisfied with their purchase.
6. Platform Owner Obligations
Facilitating Transactions: The platform facilitates transactions between vendors and customers but is not responsible for the actual sale or delivery of products.
Dispute Resolution: The platform will provide a mechanism for resolving disputes between vendors and customers, but will not directly intervene unless necessary.
7. Fees
Taxes: Vendors are responsible for paying taxes on their sales, and customers are responsible for any applicable sales tax or VAT.
8. User Content
Product Listings: Vendors are responsible for all content (images, descriptions, pricing) that they upload to the platform. The platform has the right to remove any content that violates its policies.
Reviews & Ratings: Customers can leave reviews and ratings for products and vendors. Reviews must be honest, respectful, and compliant with platform guidelines.
Intellectual Property: Users must respect the intellectual property rights of others. The use of copyrighted materials without permission is prohibited.
9. Privacy & Data Protection
Data Collection: The platform collects personal information from users (vendors and customers) in accordance with its Privacy Policy.
Data Usage: The platform may use user data for processing orders, providing customer support, and marketing purposes, but will not share personal data without user consent unless required by law.
10. Prohibited Activities
Illegal Activities: Users must not engage in any illegal activity on the platform, including the sale of prohibited or illegal products.
Fraudulent Practices: Fraudulent practices such as misleading product descriptions, fake reviews, or chargebacks are strictly prohibited.
Abuse of Platform: Users must not attempt to manipulate the platform’s functionality or interfere with other users’ experiences.
11. Termination of Account
Vendor Account Termination: The platform reserves the right to suspend or terminate a vendor’s account for violating terms or engaging in fraudulent activities.
Customer Account Termination: The platform reserves the right to suspend or terminate a customer’s account for abusing the platform, making fraudulent purchases, or violating policies.
Access Restrictions: In the event of termination, users may lose access to their account and any content associated with it.
12. Limitation of Liability
No Platform Liability: The platform is not liable for any loss, damage, or harm resulting from transactions between vendors and customers.
Product Liability: The vendor is responsible for the quality, safety, and legality of their products. The platform is not responsible for product defects or issues related to product safety.
13. Dispute Resolution
Governing Law: These Terms and Conditions are governed by the laws of Egypt
Mediation: If direct negotiation fails, disputes may be mediated by a third party.
14. Changes to Terms and Conditions
The platform reserves the right to update or modify these Terms and Conditions at any time. Users will be notified of significant changes, and continued use of the platform will constitute acceptance of these changes.
15. Contact Information
If you have any questions about these Terms and Conditions, please contact us at [terms@bazar-shop.shop] or through the platform’s customer service.
